Privacy policy

At Gel-Oh your privacy matters to us. We only collect the information we need to process your orders, stay in touch, and make your shopping experience as smooth as our nail wraps.

 

What Information We Collect

When you shop with Gel-Oh, we may collect the following information:

  • Your name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order information, including products purchased and payment confirmation
    (Payments are handled securely by our trusted payment partners)

  • Marketing preferences, only if you choose to sign up for emails or special offers

  • Website activity, including cookies used to improve your browsing experience
    (Cookies can be managed through your browser settings)

 

Why We Collect This Information

Your information is used only to:

  • Process and deliver your orders

  • Provide customer support when needed

  • Send updates, launches, or offers (only if you opt in)

  • Improve our website and your overall shopping experience

 

Who We Share Your Information With

Your data is safe with us — we sell nail wraps, not data.

Your information is only shared with trusted partners where necessary, including:

  • Payment providers, to securely process transactions

  • Courier services, to deliver your order

  • Shopify and essential tools that power our online store

We never sell or misuse your personal information.

 

Data Security & Retention

We take your privacy seriously and implement appropriate security measures to protect your information.

Your personal data is only retained for as long as necessary to:

  • Fulfil your order

  • Provide customer support

  • Meet legal and regulatory requirements

 

POPIA Compliance

We process personal information in accordance with the Protection of Personal Information Act (POPIA).

By using our website and placing an order, you consent to the collection and use of your information as outlined in this policy. You may request access to, correction of, or deletion of your personal information at any time, subject to legal requirements.

 

Policy Updates

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

 

Cookies & Tracking

We use cookies and similar technologies to improve your experience. Some cookies are essential; others are optional and require your consent. You can manage cookie settings in your browser.

 

Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction or deletion

  • Object to processing

To exercise these rights, please contact us at nails@geloh.co.za.

 

Questions?

If you have any questions about this policy or how we handle your information, please contact us at:
📧 nails@geloh.co.za